Agency | Vibethink
Role | user education, content strategy, UX writing
Client | For All Clients
Vibethink has always provided a user guide beyond the WordPress basics for our custom back-end experiences. But the guides were traditionally packaged as Google Docs with no structure, visual references, or voice.
We needed a better way to educate the user and enhance the web owning experience.
Objective 1 | Group info into sections that are easy to find and navigate
Objective 2 | Create consistency in language between the back-end and user guide
Objective 3 | Position Vibethink as a digital agency ahead of the curb